At Nasaq for Tech & Solutions, we want you to be confident in every purchase. This policy explains when and how products bought on nasaq.shop can be returned or exchanged.
Return Window
You may request a return or exchange within 3 days of receiving your order.
Return Conditions
A product is eligible for return or exchange only if all of the following apply:
It is in its original condition, unused, and completely sealed, with the factory seal unbroken.
It is returned in its original packaging with all accessories, manuals, and included items.
The original invoice or order number is provided.
The return was approved by our team in advance (see “How to Request a Return” below).
Printers and devices can be returned only if the box has not been opened.
Items That Cannot Be Returned
Any product that has been opened, used, installed, or whose seal is broken.
Products damaged through misuse, improper installation, or incorrect handling.
Products returned without prior approval or after the 3-day window.
How to Request a Return
Contact us within 3 days of delivery by phone, WhatsApp, or email with your order number, the product, and the reason for the return.
Our team will review your request and let you know whether it qualifies for a refund, an exchange, or neither.
If approved, we will coordinate the return with you. Products sent back without prior approval will not be accepted.
Return Shipping Costs
The customer pays the return delivery fee. If the return is due to our error, such as a wrong item, an item damaged on arrival, or a product defective on arrival, Nasaq covers the return delivery cost.
The original delivery fee is non-refundable unless the return is due to our error.
Refunds
Once we receive and inspect the returned product and confirm that it meets the conditions above, the refund will be issued through the original payment method (cash or CliQ) within 7 working days.
Exchanges
Approved exchanges depend on stock availability. If the replacement costs more or less than the original product, the difference will be paid or refunded accordingly.
Manufacturer Warranty
Products that develop a fault after being opened and used are not covered by this return policy. Where a product carries a warranty, the fault is handled under the terms of that warranty. Please keep your invoice and warranty card.
Contact Us
Phone / WhatsApp: +962 77 710 5999 Email: info@nasaq.shop Address: Building No. 36, 2nd Floor, Office 205, Khalaf Center Complex (Al-Alawneh Exchange), Al Gardens, Amman, Jordan
